GenXProud LLC
Customer Service
Here to assist you at every step
Frequently Asked Questions
Find answers to common questions to help you navigate our services with ease.
What payment methods do you accept?
How can I track my order?
What should I do if my item is damaged?
Shipping Information
Learn about our shipping methods and delivery options to suit your needs.
Standard Shipping
Our standard shipping option typically takes 5-7 business days for delivery, depending on your location. This economical choice is perfect for non-urgent orders. You will receive a confirmation email once your order has been shipped.Express Shipping
For faster delivery, we offer express shipping, which will deliver your items within 2-3 business days. This option is ideal for those who need their orders quickly. Additional fees apply, and you will receive tracking information upon dispatch.International Shipping
We proudly offer international shipping to select countries. Delivery times may vary depending on the destination and customs processes. Please check our international shipping policy for more details and any applicable fees.Shipping Costs
Shipping costs are calculated at checkout based on the weight of your items and your delivery location. We strive to keep our shipping rates competitive while ensuring timely delivery. You will see a breakdown of shipping charges before finalizing your order.Return Policy
Understanding our return process to ensure a hassle-free experience.
August 27, 2025Once we receive your returned item, our team will inspect it to ensure it meets our return...August 27, 2025To initiate a return, please contact our customer service team within 30 days of receiving your...August 27, 2025If you would like to exchange an item for a different size or color, please follow the return...Contact Us
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